Shipping

IMPORTANT COVID-19 GUIDELINE:

Due to Covid-19 there may be delays outside of our control. From time to time, we will conduct audit and sanitization to ensure safe ty of our team. These activities may delay fulfillment by 1-2 business days. We thank you for your patience and understanding.

All orders are shipped via USPS and will arrive within 7-14 business days. On occasion, it may take slightly longer for your package to arrive. This may be due to an influx of orders, routing errors and congestion during the holidays. A tracking number will be provided via email the same day your package is shipped.

Return & Exchange

We make every effort to ensure each of our candles and merchandise meets your expectation. We take pride in our candles and merchandise and want you to be completely satisfied with your Lux+Soul purchase. If your item is damaged or not to your expectations, our return policy is outlined below or you can reach us at info@shopluxsoul.com. Please include your order number in your email. We will make every reasonable effort to ensure our customers are satisfied.

Returns

If you receive a defective item in the mail please contact us at info@shopluxsoul.com within 5 business days of receiving your product to initiate a return. If 5 business days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. All refunds are in the form of a Lux+Soul gift card/store credit.

Any item not in its original condition, damaged or missing parts for reasons not due to our error will not be accepted for return. We do not offer returns due to scent preferences or mistakes in the ordering process for which we are not at fault.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a Lux+Soul gift card/store credit will be issued

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@shopluxsoul.com.